Creating a website with a personal account

Personal account is an element of the website interface that makes the user experience more personalized. Thanks to this option, users get access to the functionality specific to their own accounts (for example, personal data, discount program, payment cards, etc.). Below we will discuss the importance of developing a personal account in more detail.

Types of personal accounts:

01

For customers of eCommerce projects

For business - it allows you to interact directly with customers, which allows you to accelerate scaling by automating the purchase and delivery process. For the customer, it increases the level of convenience of cooperation, which leads to increased loyalty and more orders.

02

For service companies

The most important component of digitalization is customer interaction. It allows customers to track statuses, communicate with customer support, and participate in marketing activities.

03

For interaction with dealers and representatives

The account is aimed at automating the work and speeding up the process of interaction between the client and the company. It can include: online orders, current prices and balances, document flow, lead exchange, marketing materials.

04

For interacting with b2b customers

By automating internal processes, implementing a web application will make your business more efficient.

05

For the public sector

Designed to provide citizens with access to public information, as well as to organize interaction with the authorities.

06

For patients of medical institutions and veterinary clinics

For this niche, you can place in your personal account: an appointment, a medical card, test results, payment for services, and a doctor's call.

07

For utility consumers

The personal account allows you to implement the following functions: reporting on consumption, payment details, balance sheet, document flow, and statistics on price changes.

08

For the education sector

A personal account for the education sector can be useful for online educational programs, language training companies, and private schools.

09

For buyers of cars and special equipment

Your customers will be able to view the cars offered, order additional inspections, and track the status of their purchase.

Which websites need a personal account?

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shopping_cart

Online store

A personal account is a mandatory element required in the functionality of such websites. In particular, it is through the personal account that users can book items in the shopping cart, apply discounts linked to their personal account, speed up the purchase process by pre-filling in their order details, view previous purchases, and track the status of their current order.
important_devices
important_devices

Online portal

The lion's share of users will come from mobile devices. Therefore, you should focus your attention on: design of the mobile version; mobile-first layout; thorough testing on various devices/browsers (we use special software for this purpose).
web
web

Company website

Company websites often have several access options: for ordinary users, for company employees, and for administrators. In order to differentiate access rights between these groups of visitors, personal accounts are created.

Authorization module

A personal account can be implemented on a separate subdomain, for example, lk.site.com, and linked to the main website by the “Log in to your account” link. In this case, the LC and the website can be developed on different technologies and exchange data via API. The following options are possible:

  • authorization through social networks;
  • by phone number (for more accurate identification);
  • two-step confirmation via SMS or call;
  • registration with Bank ID and Mobile ID for identity verification.

History of interaction with the client

This section displays all customer orders or requests to the company. It displays status and detailed information that is updated in real-time, which minimizes the need to call the company and clarify

Mutual settlements and document flow

Switching to electronic document management will minimize the time spent on this process. The document can be printed or sent to the partner directly from your account.

  • a package of documents: contracts, invoices, waybills, acts;
  • the ability to print out the reconciliation report;
  • signature with the help of EDS;
  • displaying the balance sheet and debts.

Customer support

In your personal account, you can implement a support module in the form of an online chat or a ticket system for customer communication with your consultants. This functionality saves customers’ time and relieves the support service.

  • Personal manager;
  • Communication at a convenient time for the client;
  • Saving the history of correspondence.

Technology stack

With many years of experience in web development, we advise our clients on which technologies can positively affect their business.

Development of a website with a personal account

Based on our many years of experience, we recommend that you pay attention to the following set of features that are relevant to the development process:

  • An authorization form with the implementation of the login function for different types of users;
  • Section with personal data of users;
  • History of interaction with the client/partner;
  • Personal discount program, information on discounts, promotions, and other privileges;
  • Electronic document management, the ability to issue invoices, issue acts, and perform other actions related to documentation;
  • Online chat or a feedback form with a company representative.

Why is it necessary to develop a personal account? This is the next question that website owners ask themselves: “Is creating a website with a personal account a mandatory procedure? Or is it possible to do without a personal account?” In this case, the answer is simple: if you want to maintain a leading position against your competitors, then everything that can positively affect the user experience is a must.

Our satisfied customers

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metalika-logo
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Still have questions about creating a personal account?

Book a free consultation with our specialist!