Creating chatbots

A chatbot is a virtual interlocutor that can communicate by voice or text. Its design uses artificial intelligence algorithms to imitate human behaviour and is capable of asking and answering questions. Bots “live” in messengers, social networks and mobile applications, simplifying communication between the user and the company.

Do you need a chatbot

The chatbot is now a popular tool used in various commercial projects in small and large businesses. It helps to reduce the cost of customer service, and at the same time increase revenues by attracting new customers through "live" communication. The service is in high demand in the service sector. The creation of chatbots assists to “unload” employees whose job is to communicate with clients and provide technical support. Among these areas:

utility industry

insurance

medicine

catering

Internet commerce

call centres

What tasks do chatbots solve?

In each area, creating a bot solves a specific task, so bots differ from each other. The simplest bots are the most interactive, and the most complex ones are powered by artificial intelligence. They can hold a conversation on any topic and are often difficult to distinguish from humans. Tasks that the bot can perform:

Counselling

Consultant bots are designed to communicate with customers: both potential and existing ones. They accept orders and send them to the right experts. In an online store, such a consultant will help you place an order or select a product, pay for it and order delivery. In a medical clinic, bots can make an appointment with a doctor or conduct an initial survey.

Assistance

Bots are used as voice assistants in search engines and messengers. They are implemented in Yandex Alice, there is Google Assistant, you can use chatbots in Telegram, Viber, WhatsApp, WeChat, Skype.

Entertainment

For example, users of entertainment services and portals know that there are bots, which are programmed for children. They assist in interactive game-based learning. Such bots use images of cartoon and fairy tale characters. They express emotions vividly when answering questions.

Bot Types

Depending on the use and tasks to be solved, bots can be:

Gaming

That is, programs that perform specific processes in games. For example: character upgrade, automation of online games or casinos.

Exchange

Able to instantly react to market fluctuations, help work with the exchange. In the USA, bots already carry out the majority of transactions.

Web bots

They are able to collect information about users and copy their personal data.

Search bots

Necessary for specialists who use them to analyze Internet traffic. Bots index pages are included in the work of search engines.

Marketing

Such a bot participates in an advertising campaign and leads the client through a specific sales funnel. The result of its work is the receipt of lead/contact data of the client.

Interested in a chatbot development offer?

Cost and duration of bot development

Developing a chatbot is an interesting, but complex task. It includes several stages of work, the project involves various professionals: a marketer and a designer, an editor and a copywriter, and you can’t do without a web analyst and a traffic specialist.

The time frame and cost of creating a bot are influenced by the tasks set, their scale and the methods of solution. For example, using special builders, specialists can quickly create bots and, if necessary, promptly make changes.

But the build format for large companies that require a bot system with complex functionality will take more time.